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Exemplary Customer Experience: Maximizing Touchpoints

Learn to use the customer journey, both offline and online, to create a consistent, compelling and valuable relationship with your customers.

In this workshop, you will:

• Design an ideal customer journey/experience, and discover how it can help deliver a higher long-term ROI to your organization
• Explore how your digital touch-points can dramatically enhance customer relationships
• Evaluate processes to ensure all of your communication channels are delivering consistent messages

Topics include, but are not limited to:

• Best practices in delivering exemplary customer service from today’s best service companies
• Tools to determine your customers’ ideal customer service experience and to measure customer satisfaction
• Identifying and leveraging the most overlooked customer touch-points for quick wins

For instructor bios, please visit our Exec Ed Instructor page.

Schedule

1-day course

Instructor

Andrea & Jim Southcott

Notes

Please email execed@capilanou.ca for more information

Product Description

Learn to use the customer journey, both offline and online, to create a consistent, compelling and valuable relationship with your customers.

In this workshop, you will:

• Design an ideal customer journey/experience, and discover how it can help deliver a higher long-term ROI to your organization
• Explore how your digital touch-points can dramatically enhance customer relationships
• Evaluate processes to ensure all of your communication channels are delivering consistent messages

Topics include, but are not limited to:

• Best practices in delivering exemplary customer service from today’s best service companies
• Tools to determine your customers’ ideal customer service experience and to measure customer satisfaction
• Identifying and leveraging the most overlooked customer touch-points for quick wins

For instructor bios, please visit our Exec Ed Instructor page.

Additional Information

Schedule

1-day course

Instructor

Andrea & Jim Southcott

Notes

Please email execed@capilanou.ca for more information