Learn to use the customer journey, both offline and online, to create a consistent, compelling and valuable relationship with your customers.
In this workshop, you will:
• Design an ideal customer journey/experience, and discover how it can help deliver a higher long-term ROI to your organization
• Explore how your digital touch-points can dramatically enhance customer relationships
• Evaluate processes to ensure all of your communication channels are delivering consistent messages
Topics include, but are not limited to:
• Best practices in delivering exemplary customer service from today’s best service companies
• Tools to determine your customers’ ideal customer service experience and to measure customer satisfaction
• Identifying and leveraging the most overlooked customer touch-points for quick wins
For instructor bios, please visit our Exec Ed Instructor page.